We are committed to providing excellent service and a unique and memorable delivery experience. We offer this program on applicable products for each order shipping to one address. Our white glove delivery professionals will oversee your delivery to ensure a seamless experience. You will be charged a flat rate based on your delivery area. We will not change your method of payment until your order has shipped, except for deposits for special orders.
For items shipped via UPS, see STANDARD DELIVERY section below for information.
|DELIVERY AREA||Purchase Amount||Purchase Amount||Purchase Amount||Purchase Amount|
|(DISTANCE FROM THE NEAREST U.S. STORE)||FLAT RATE FOR DELIVERIES||0-$5.000||$5.0010-$10.000||$10.001-$20.000||Over $20.000|
|Within 50 miles (White Glove)||$289||$289||$289||$289||$289|
|Between 51 and 100 miles (White Glove)||$399||$399||$399||$399||$399|
|Between 101 and 150 miles||$449||$449||$499||$499||$599|
|Between 151 and 200 miles||$599||$599||$599||$599||$699|
|Over 200 miles||$999||$999||$999||$1,499||$1,999|
Unfortunately, we are not able to access everywhere on a regular basis. ALASKA / HAWAII deliveries require special quotes at the time.
PREPARING FOR FURNITURE DELIVERY
To ensure a successful delivery, please consult our measurement guidelines and confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.
SCHEDULING YOUR DELIVERY
You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify us of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items and select non-furniture items that qualify for Regular Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. Please note that we are unable to unpack or assemble lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.
Items Requiring Professional Assembly & Installation. Our delivery service for lighting, heavy mirrors & wall décor, bath vanities, and bath hardware includes bringing the package into the home but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation are required. Please refer to the product details for more information.
Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. Please clear the space where furniture or rugs will be placed prior to delivery.
An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any defect or damage noted at the time of delivery, we will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.
Oversized, extremely heavy or fragile items require additional delivery support, thus incurring a surcharge. This additional charge is listed with the product price on the applicable product page and in the chart.
Items not shipping via Regular Delivery, including certain smaller furniture items, will generally be shipped via UPS and charged a standard shipping rate based on the total merchandise value (see table below). Items that ship Standard Delivery arrive in 2-7 business days.
For an additional $50 per address, we can ship orders received by noon ET (Mon-Fri) to arrive in 2-3 business days (2-Day Rush). For an additional $75 per address, we can ship orders received by noon ET (Mon-Fri) to arrive in 1-2 business days (1-Day Rush). Rush delivery is not available to APO/FPO/DPO addresses, PO boxes or Canada, or for items that ship via Regular Delivery. Select furniture items delivering via UPS are also ineligible for rush delivery. Overnight delivery is available to most locations in the continental U.S.
|U.S. STANDARD DELIVERY & RUSH DELIVERY SHIPPING RATES|
|ITEM TOTAL||STANDARD SHIPPING||2-DAY RUSH||1-DAY RUSH|
|Up to $15||$6.95||$56.95||$81.95|
|$15.01 to $25||$9.00||$59.00||$84.00|
|$25.01 to $50||$12.00||$62.00||$87.00|
|$50.01 to $100||$16.50||$66.50||$91.50|
|$100.01 to $150||$22.00||$72.00||$97.00|
|$150.01 to $200||$30.00||$80.00||$105.00|
|$200.01 to $300||$40.00||$90.00||$115.00|
|$300.01 to $500||$70.00||$120.00||$145.00|
|$500.01 to $750||$99.00||$149.00||$174.00|
|$750.01 to $1,000||$125.00||$175.00||$200.00|
|$1,000.01 to $1,250||$135.00||$185.00||$210.00|
|$1,250.01 to $1,500||$160.00||$210.00||$235.00|
OTHER SHIPPING & DELIVERY INFORMATION
Please contact us to place an order for APO, FPO or DPO addresses — unfortunately, we cannot process these orders online. Furniture, other oversized items, and items that ship directly from our vendors cannot be shipped to APO/FPO/DPO/PO boxes. Rush delivery is not available.
Textiles, as indicated online or in our source books, will ship free of charge, except for rugs and fabric by the yard. Includes orders shipping to Canada.
Gift Cards ship free of charge via U.S. Postal Service First-Class Mail. Gift Cards exceeding $1000 are delivered via UPS. Expedited delivery (2-3 business days) within the U.S. is available for $10.00 per order by contacting us. Gift Cards cannot be shipped to APO/FPO/DPO/PO boxes – a street address is required for delivery.
INTERNATIONAL DELIVERY & FREIGHT FORWARDING
We ship only to the U.S., and APO, FPO and DPO addresses. We do not ship to the U.S. Territories, including Guam, Puerto Rico, and the U.S. Virgin Islands and Canada. However, international clients can have orders delivered to a freight forwarder of their choice located within the U.S. or Canada.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.
IMPORTANT DETAILS FOR SCHEDULING YOUR DELIVERY APPOINTMENT
The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier’s schedule. Whatever information you can give during the phone call will be given to the driver to help the transportation of your purchase.
- Delivery teams are only able to deliver Monday-Friday during standard business hours, and then we provide a 2 to 4-hour delivery window.
- Inform a Saloni representative if you have any circumstances that could affect the delivery (additional fees may apply):
- Very narrow driveway
- Dead-end street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a specific place.
- Delivery to a side door or garage entrance
- Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs.
Our catalogs or website is the main source to get the dimensional information of a product like width, depth, and height for every piece of furniture. By using these measurements, you can estimate if the furniture could fit through the height of any doorway, stairway, or hallway.
- Measure the interior width and height of all doorways.
- Check how wide your door can
- Check for any architectural details that may impede access!
- Measure the width of your stairway, considering any handrails or
- Measure the height from the top and bottom steps to the ceiling.
- Make sure the item can fit on and around landings!
- Measure the width of hallways, considering any twists or
- Check for any architectural details and low-hanging fixtures that may impede access!
MEASURE THE SPACE WHERE THE FURNITURE TO BE PLACED
Identify where you intend to place your furniture. Check the width, depth, and height of the item on our website, and make sure it will fit in the space you’ve chosen. Consider creating a floorplan to scale or marking out the width and depth of your furniture on the floor with painter’s tape.
MEASURE THE PATH FOR DELIVERY
Determine the best pathway from outside your home to the room where your furniture will be placed. Measure every doorway, elevator, staircase, and hallway that the item will pass through. For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and distance to the opposite wall. Also measure entry clearances – the distance between the
doorway and the opposite wall – if the furniture needs to turn a corner. Compare these measurements to the dimensions of your new furniture to ensure that our delivery professionals can navigate through entryways and around obstacles.
PREPARING FOR DELIVERY
SCHEDULING YOUR DELIVERY
When you schedule your delivery, please notify Saloni of any special requirements, such as the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs or service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items and select non-furniture items that qualify for Furniture Delivery include delivery inside your home, where experienced white glove delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery team leaves your home.
Note that our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment or remove doors from hinges. Before our delivery team arrives, please prepare your home:
- Clear a path, moving any furniture or artwork that’s in the
- Secure low-hanging light fixtures
- Set rugs in
- Confine pets to another room
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
OUR RETURN & DELIVERY POLICY
Returns are not accepted for special orders. Once delivered, special order returns or exchanges due to customer preference or any other reason cannot be accepted. See our RETURN POLICY, or CONTACT US for details.
At Saloni, we want our customers to always have an enjoyable experience. From first glance to post purchase, we are here to help. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 2 days after delivery. Please be sure to familiarize yourself with the return and exchange policy before completing your order. Because special orders or custom-cut or custom-finish items including all kinds of bedding items cannot be returned. Also, floor sample sales are as is and cannot be returned.
TO RETURN UNOPENED ITEMS
Please contact Customer Service at 201-244-4766 within 2 days of delivery to obtain a return authorization number.
All freight is delivered to the curb or end of driveway outside the requested delivery address.
- You will be responsible for transport beyond that point.
- Customers must be present to receive the order.
- Assembly, unpacking, and removal of packaging not included.
WHITE GLOVE DELIVERY
(Available within 100 miles of a showroom)
- Package is delivered directly to the selected room.
- Items are unwrapped and packaging is removed by the delivery team.
- Delivery up to two flights of stairs included.
- Customer signature is required. If refusing the order for return, please notify the delivery team at the time of delivery.
- Returned items will be inspected within 3 days of receiving the merchandise to ensure new condition.
- Any items returned in new condition with original packaging will incur a return shipping fee which will be deducted from the refund amount.
- Any items returned in new condition without the original packaging will incur up to a 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- Return shipping is the same rate as our basic shipping fee.
- The original shipping or delivery charges are non-refundable.
- Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
- For any assistance, the Customer Service Department can be reached at 201-244-4766, Monday-Friday 9:30 am to 6 pm Eastern time.
NON-REFUNDABLE / FINAL SALE ITEMS
All items purchased on clearance, marked as Final Sale, or marked as Floor Samples, cannot be returned.
REPORTING ORDER DAMAGES:
We package our products to remain intact during transit, however, unexpected incidents may happen resulting in damage. If in the unlikely event items arrive in less than perfect condition, please call +1 201-244-4766 or email email@example.com within 3 days of delivery. Customer service will be able to help.
For a full refund, the product must be returned in the original packaging. Customers will be responsible for all shipping costs related to the return of the order.
If assembly services have been requested, the customer is still responsible for retaining the original packaging in the event of a return. Save original packaging in case of a return.
Returns will only be accepted if the product is in new, unused condition. Products that have damages, scratches, assembly marks, or anything deemed as used by the sole discretion of Saloni, will not be eligible for return.